SquareTrade offers warranties that make sense, with fair prices, no-pressure sales, and no-hassle service. We devote ourselves to making extended warranties consumer friendly, and we've earned 5-star ratings from thousands of customers on review sites such as Amazon, Google Product, and Review Centre. SquareTrade is also one of PC Magazine's Top 100 Websites of 2010, the winner of the 2011 Stevie Award for Sales & Customer Service, and the 2011 Golden Bridge Award for Best Customer Service.

SquareTrade is a privately held company founded in 1999, with headquarters in London and San Francisco. SquareTrade sells several million Service Plans every year in the UK, the US, Canada, and Europe. SquareTrade Limited is Registered in England No. 7165194 and authorised and regulated by the Financial Services Authority under registered number 538538.

SquareTrade warranties are available through top UK retailers, including Amazon, eBay, eBuyer, and Misco. Consumers can also purchase warranties for the Apple iPhone and iPad directly from www.squaretrade.co.uk.

SquareTrade also strives to keep consumers informed about the reliability of electronics. Using our wealth of warranty claim data, our research team has published the following reports highlighting failure rates of popular consumer electronics items:

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• 2010 Smartphone Comparison Study (November 2010)
  Apple iPhone, Blackberry, and Android manufacturer reliability examined - view pdf
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• iPhone 4 Glass Study (October 2010)
  iPhone 4 glass breaking 82% more than iPhone 3GS - view pdf
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• 2010 iPhone Failure Rates Study (June 22, 2010)
  26% of iPhones fail over 2 years, a Decrease from 2009 - view pdf
• 
• Digital Camera Failure Rates (March. 28, 2010)
  Panasonic most reliable manufacturer of Point and Shoot Cameras - view pdf
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• Laptop Failure Rates Study (Nov. 16, 2009)
  Nearly 1 in 3 Laptops fail over 3 years - view pdf
• 
• Game Console Failure Rates Study (Aug. 28, 2009)
  Failure Rates: Study finds Nintendo Wii most reliable game console - view pdf
• 
• iPhone Failure Rates Study (June 19, 2009)
  One-Third of iPhones fail over 2 years, Mostly From Accidents - view pdf
• 
• 2008 Smartphone Failure Rates Study (Nov. 8, 2008)
  An Analysis of Reported Malfunctions in iPhones compared to BlackBerrys and Treos - view pdf

Steven Abernethy - President & CEO, Co-founder

Ahmed Khaishgi - Chief Operating Officer, Co-founder

When you have a claim on an item, this is what happens to it:

You send it in (most items). We'll give you a pre-paid shipping label. Print it out, box up your item and mail it to our repair depot. Laptops, TVs - pls. read the Special Treatment Box on the right side.

We take a look and decide how to process your claim.

• Reimburse: For most items below £300, or it's going to take too long or is too expensive to fix, we'll pay you the replacement price of your item. We give you a free shipping label to make it easy to send in your item.
• Repair: Otherwise, our experts will fix your item and we'll mail your item back to you at no cost.
• No cheap refurbs: We will not replace your item with a refurbished model. With a reimbursement from SquareTrade, you can go out and get a newer model for the same price you paid originally

Transfer or cancel at any time. No excuses necessary. If you don't need your warranty any more, feel free to cancel or transfer at any time. If you cancel, we'll even give you your money back, pro-rated for the time you haven't used.

Cut the Paperwork. At claim time, all we need is a copy of the item receipt - you can also send it to us at time of purchase of warranty, and we'll keep it on file for you. We have an easy process for you to email us your receipt.

No shoe-boxes full of warranty cards with SquareTrade. No matter where you buy the item.

You Know Us. We sold you the warranty and we'll service it. Our business is based around winning your repeat business. We're accountable to you.

Get Better Products. The last thing you want when your item breaks down is a cheap refurbished item that is 2 generations old. If your item breaks and we can't fix it, we'll reimburse your full item purchase price. That's money you can use towards the latest and greatest product.