CONTACT US - WE'RE HERE TO HELP.
We're sorry to hear that you have cause to complain. If we haven't delivered to our usual high standards, we want to put things right for you as soon as we can.
Here is all the information you need to know on how to make a complaint.
How to contact us:
To let us know what's happened, you can call us on 0808 189 1453 (free from landlines) or on 020 3514 2354. Lines are open from 8am to 8pm Mon–Fri.
You can also write to us at:
Customer Experience Manager
Unit 1.02 Enterprise House
Please include the following information:
• Your name and address
• A description of your complaint
• The best way for us to contact you
• Your SquareTrade Protection Plan number if you have it
What happens next?
We will thoroughly investigate your complaint and do all that we can to put things right by the end of the next business day.
If we can't resolve your complaint by then, we'll write to you within five working days to acknowledge your complaint and to let you know when you can expect a full response.
If you aren't satisfied with our response, or if we haven't responded to you within eight weeks from the date you first raised your complaint, you can ask the Financial Ombudsman Service to review your complaint. This is a free, independent service and you have six months from the date of our final response to contact them. The Financial Ombudsman Service will only consider your complaint once you've tried to resolve it with us, so please let us know of any problems first, and we'll do all that we can to help.
The Financial Ombudsman Service can be contacted here:
|Phone:||0800 0234 567 or 0300 1239 123|
|Post:||The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
SquareTrade Limited is authorised and regulated by the Financial Conduct Authority and complies with The Dispute Resolution (DISP) rules. Please find the latest FCA complaints reportable data here.