Have you accidentally damaged your device or has it been lost or stolen?
SquareTrade offers you quick repair solutions or replacements.

What does SquareTrade insurance cover?

Your mobile device is covered for all of life’s accidents, plus mechanical and electrical failures from normal use after the manufacturer’s warranty expires.

  • Battery Failure
  • Touch Screen Failure
  • Wi-fi Failure
  • Charging Port Failure
  • Speaker and Sound Failure
  • Liquid Damage
  • Cracked Screen (You can make unlimited screen repair claims!)
  • Cracked back panel that affects device functionality
  • Theft and loss (with the Full Cover policy)
Man with box

Drop-in Repair

File a claim here and have your phone repaired at a repair store near you.


  • The phone is normally repair in one hour
  • Keep your own device

Next day exchange

File a claim here
If your claim is approved before 8.30 pm Monday to Friday or 2.30pm on Saturdays, you will receive a replacement device the next business day, anywhere in the UK, EU and US. (Note some areas may have longer shipping times).


  • Faster service - phone is usually replaced the next business day
  • Replacement phone delivered anywhere in the UK, EU and US
Phone charging on nightstand
Woman with phone and milkshake

Same-day exchange (Greater London only)

Receive a replacement the same business day when your claim is approved before 12pm.


  • Fast service—phone is replaced on the same business day
  • * The service is not available for customers with a screen-only protection.

Depot repair

File a claim at SquareTrade.uk
For claims approved before 8.30pm Monday to Friday or 2.30pm on Saturdays, you will receive a pre-paid shipping label that you can use to ship the broken phone to SquareTrade's certified repair center, where it will be fixed and returned to you within 48 hours.


  • Keep your own device
  • Convenient and free shipping and delivery service
iphone with box
Woman on couch with laptop and earbuds

SquareTrade Go* (availability dependent on your location)

An authorized repair technician comes to you and repairs your phone wherever you are.


  • You pick the time and place
  • Repairs usually done in under an hour

* Screen repairs only
* For 3UK customer only