Video: How it Works
Step-by-Step: How Mail-in repair works
Repairing your device is easy. Follow the steps below, and we’ll manage the shipping, repair, and delivery back to you.
1. Make your claim
- Sign up or log into your online account and start your claim
- Tell us what’s wrong with your device so we can get it fixed quickly.
- Pay your excess (if applicable)
- Watch for a confirmation email with shipping details and instructions.
2. Send us your device
- Use the prepaid package and label we provide to ship your device securely.
- Follow the steps in our Repair Prep Guide to protect your device in transit.
Send it within 2 weeks so we can get started right away.
3. We repair it
- Our certified technicians repair your device to manufacturer standards.
- Most repairs are completed within a few business days.
We'll keep you updated by email as your repair moves through each step. Alternatively you can check your claim status in your online account here.
4. Get your device back good as new
- Your device will be shipped back to you, fully repaired and ready to use.
- All repairs come with a 2-year manufacturer’s warranty for peace of mind.
- Your SquareTrade insurance continues automatically.
Ready to get started?
Don’t wait to get your device fixed — we make the repair process fast and easy so you can get back to what matters. Making a claim takes just a few minutes, and we’ll get your device on its way to us in no time.
Important to remember
Before you send your device in for repair, keep these key points in mind:
- Most repairs include an excess, a small payment required towards the cost of the repair. For larger issues, sometimes a replacement might be a better option—check what works best for you.
- Repairs are done to meet manufacturer standards and come with a 2-year warranty.
- Be sure to send us your device within 2 weeks using the prepaid label.
Properly prepare your device for shipping using our Repair Prep Guide to help protect it during transit.
Good for the Environment
Repairing your device helps cut down on electronic waste and reduces your impact on the planet. Instead of throwing it away, a repair gives your device a fresh start.
Our certified technicians make sure it works like new, so you can use it longer and help protect the environment.
For every device we repair, we plant a tree with our partner, WeForest, helping to restore forests worldwide.
Any further questions?
You can find answers to many common questions on our YouTube channel.
If you need more help, just click the chat button at the bottom of the page to contact our support team.
We’re here to assist you!
